Visitor Guidelines and Hours
UCI Health makes a daily commitment to providing unparalleled care while maintaining the safety of our patients, their families and our healthcare professionals and staff.
To do all we can to ensure a safe environment, we now permit two visitors per patient under certain circumstances at UCI Medical Center in Orange.
In accordance with the California Department of Public Health’s state order, effective Wednesday, Aug. 11, 2021, visitors are required to provide proof of completed COVID-19 vaccination or documentation of a negative COVID-19 test 72 hours prior to visiting UCI Medical Center. This applies to anyone visiting inpatient areas at UCI Medical Center and the Emergency Department.
- All visitors must wear a mask that covers their nose and mouth at all times and complete a temperature and symptom screening upon entering a designated patient care area.
- Two visitors (with proof of full COVID-19 vaccination or a negative COVID-19 test 72 hours prior to visit) are allowed to visit each day from 11 a.m. to 6 p.m. and are required to abide by the visitor guidelines while in the patient room for the duration of the visit. To request an exception to this policy, please contact the patient’s bedside nurse.
State-approved vaccination proof:
- COVID-19 Vaccination Record Card (issued by the Department of Health and Human Services Centers for Disease Control & Prevention or WHO Yellow Card) that includes name of person vaccinated, type of vaccine provided and date last dose administered), or
- a photo of a Vaccination Record Card as a separate document, or
- a photo of the client's Vaccination Record Card stored on a phone or electronic device, or
- documentation of COVID-19 vaccination from a healthcare provider, or
- a digital record that includes a QR code that when scanned by a SMART Health Card reader, displays the client name, date of birth, vaccine dates and vaccine type.
- Visitors must provide proof of COVID-19 vaccination or documentation of a negative COVID-19 test 72 hours before each visit to the medical center.
- Visitors may be exempt the requirement above if they can provide proof of a positive COVID-19 test within the past 90 days, but more than 10 days from visit. Visitors must also confirm they have no current COVID-19 symptoms.
- COVID-19-positive patients are not allowed visitors, but our staff can arrange video conferences.
- All visitors must sanitize their hands before entering and exiting a patient’s room.
- Children under age 18 are not allowed to visit, but our staff can arrange video conferences.
- Visitors may not eat or drink in patient rooms or patient care areas. Visitors are permitted to briefly go to the cafeteria to eat but must practice masking and physical distancing as per hospital cafeteria guidelines (refer to Dining Hall COVID-19 guidelines upon entering).
- These updated visitation guidelines do not allow family, friends or other visitors to wait in the lobby or cafeteria. We ask that these individuals reach out to the designated visitors as the point of contact for updates about their loved one.
- Pre-op area and Douglas Hospital (DH) 76/78 allow two visitors at the bedside.
- Recovery units, tower units and DH 12 allow two visitors per day, but only one visitor at the bedside at a time to ensure social distancing in the patient's room. Visitors will be informed of this guideline upon arrival to the hospital guest services desk and again once they arrive to the tower and Douglas Hospital units.
Visitors for patients who are children or are in labor-and-delivery:
- Children undergoing surgery may have two adult visitors, preferably parents, wait in the surgery waiting room.
- Labor-and-delivery patients are allowed two visitors per patient once they have been admitted: One partner can stay with the patient 24/7 (partner cannot rotate), and one visitor from 11 a.m. to 6 p.m. (visitor cannot rotate).
- OB triage patients are allowed one visitor.
- Neonatal intensive care unit (NICU) patients may have one birth parent plus their significant other (both can be parents) who must remain in the patient’s room for the duration of the visit.
- Pediatric intensive care patients may have two adult visitors, preferably parents. They must remain in the patient’s room during the visit.
Emergencies or end of life:
- End-of-life patients may have two visitors at the bedside. We strive to ensure that at least one person is with the patient during the entire period so that no patient is alone at the end of their life.
- Visitors who are visiting a patient in critical condition, when death may be imminent, are exempt from these vaccination and testing requirements. COVID-19 visitation guidelines apply.
- Parents/guardians of pediatric patients (younger than age 18) must follow the vaccination and testing requirements with two exceptions: 1. If the patient is in critical condition, when death may be imminent, or 2. If guardians are needed for legal decision-making for care and treatment.
- In emergency situations (the first 24 hours), support persons for labor-and-delivery patients and patients with physical, intellectual or developmental disability or cognitive impairment are exempt from the vaccination and testing requirements. After 24 hours, and as soon as reasonably possible, these visitors must follow the vaccination and testing requirements.
One visitor (who is exempt from the vaccination and testing requirements) is allowed to stay with patients for the first 72 hours of the patient's emergency department visit. Once the patient has been admitted to the hospital, the visitor must comply with the COVID-19 visitation guidelines. Visitors are not allowed to wait with the patient in waiting room spaces. Visitors will need to wait off site until they are notified by the patient or UCI Health staff to return. Exception: Visitations are not allowed for patients suspected of having COVID-19 or who have been confirmed COVID-19 positive.
No general visitations allowed.
Outpatient care clinics, outpatient laboratory and radiology
Patients with appointments at UCI Health outpatient clinics, laboratory or radiology offices may have one person accompany them. Showing proof of completed COVID-19 vaccination or documentation of a negative COVID-19 test 72 hours prior to visit does not apply to these locations at this time. This visitation policy applies to:
- H.H. Chao Comprehensive Digestive Disease Center
- Chao Family Comprehensive Cancer Center
- UCI Medical Center pavilions
- Adult Rehabilitation Center
- Gavin Herbert Eye Institute
- All community locations
In all cases, additional visitors are asked to wait away from the medical center or medical offices to comply with county and state public health orders.
If you need additional information, please call our Office of Patient Experience and Guest Services at 714-456-7606.